FAQs
Q: How do I find out about the next product launch or restock?
We announce all our launches in the newsletter and on social media, so please subscribe and follow us @artisinicollection on Instagram to find out first.
Q: Can I change my order once I've placed it?
No, once you place an order it is final. We cannot make changes to an order once it's already been placed.
Q: Will you ship to a PO Box?
At this time, our courier is unable to ship to PO boxes.
Q: Do you offer Free Shipping?
We offer Free Standard Shipping on all U.S.A. orders over $100.
Q: What method is used for shipping?
All domestic packages are shipped via USPS.
Q: Do you offer returns?
All sales are final. We do not accept returns, exchanges or refunds. However, in the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package once the customer has provided photo of the issue. If the product was purchased on sale we will not offer a replacement, but a gift card will be issued instead.
Q: Where can I find my tracking information?
Once your order has shipped, you'll receive an email with your tracking info.
Q: How can I get in touch with your customer service team?
For customer services inquiries only, please E-mail info@artisinicollection.com
Q: I emailed your customer service team. When should I expect a response?
We aim to respond to all e-mails within 72 Hours. Please note that this timeframe may be extended during and immediately after launches and holidays.
Q: I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation e-mail after 24 hours, please contact us at info@artisinicollection.com with your inquiry.
Q: Do you offer discounts and promotions?
Yes, from time to time we offer discounts and promotions. Sign up for our e-mail alerts to receive news on special offers.